In an update to my earlier post, apparently, to borrow from American Express, “membership [does] have its privileges” as I received the following reply from American, to my earlier submission. Interesting that they make it a point to note that they wanted to ” respond to.. our AAdvantage Platinum customer first.”
Were I Executive Platinum, would I have received a direct phone call?
Dear Mr. XXXX,
Thank you for your interest in American Airlines. We want to respond to
you, our AAdvantage Platinum customer first.Please know that we pay close attention to comments, like yours, so that
we may better gauge trends in the industry and meet the needs of our
passengers. Accordingly, I have sent your feedback regarding Kayak on
to the appropriate management team for their review.We appreciate your visit to the American Airlines website, AA.com.
Sincerely,
Barbara Kuebler
AA.com Web Services
American Airlines
